RESOURCE CENTER

Learn More About COOPER 

COOPER is the data-driven "brain" inside of CO-OP, designed to detect and fight fraud on behalf of our credit union clients faster than ever before. COOPER Fraud Analyzer uses rules and decisioning to instantly identify potentially fraudulent transactions. With each incident, the details of the transaction get fed back into our database so COOPER can “learn” from the experience, adding yet another layer of intelligence to the system.

Click on the resources below to learn more about COOPER, machine learning and how to integrate COOPER Fraud Analyzer into your credit union’s fraud defense processes.

CO-OP Financial Services © Copyright 2018

9692 Haven Ave. Rancho Cucamonga, CA 91730

Be There. Be More.

Be everything every financial institution aspires to be.

 
 

Watch the Shared Branch Migration Training Sessions 

Originally presented in the fall of 2017, our Shared Branch Migration Training sessions have recently been updated based on the questions we receive each week in Network Services. Join us for additional details and new tips and tricks to quickly and easily balance your business day and process adjustments. These sessions are available at your convenience and can be viewed by clicking below:

Settlement

  • Changes that were effective November 1, 2017
  • Accessing and printing reports
  • Cardholder/Issuer reports review
  • Terminal reports review
  • Monthly reports review








Adjustment Processing

  • Website access and cut-off time
  • Creating a case with no history
  • Creating a case with history











 

Be There. Be More.

Be everything every financial institution aspires to be.

CO-OP Financial Services © Copyright 2018

9692 Haven Ave. Rancho Cucamonga, CA 91730

CO-OP Financial Services © Copyright 2018

9692 Haven Ave. Rancho Cucamonga, CA 91730

Be There. Be More.

Be everything every financial institution aspires to be.

Be There. Be More.

Be everything every financial institution aspires to be.

CO-OP Financial Services © Copyright 2018

9692 Haven Ave. Rancho Cucamonga, CA 91730

Questions?

If at any time you would like support or have questions not answered by the documents included in the toolkit, you may email clientcare@coop.org

The content on this site is meant for Credit Unions and State Network Partners utilizing one or more of the following CO-OP Shared Branching channel products: CO-OP Mobile, Sprig, Shared Branch Express ATM/Kiosk or Shared Branch Teller (in branch).


COOPER and Machine Learning Resources

COOPER Fraud Analyzer FAQ

COOPER Fraud Analyzer Resources

COOPER Fraud Analyzer User GuideCOOPER Fraud Analyzer Reference GuideCOOPER SlipsheetCOOPER PresentationMeet COOPER Video

Submit Your Fraud Contact(s)

In order to participate in COOPER Fraud Analyzer, each credit union must provide contacts who will help verify suspicious transactions. Please ensure that your credit unions complete the Fraud Contact Form as soon as possible.