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DETAILS

Live Webinar: Mapping the Member Journey

Date: Tuesday, October 23, 2018

Time: 11:00 a.m. PT / 2:00 p.m. ET

Duration: 60 minutes

Mapping the Member Journey

LIVE WEBINAR

LIVE WEBINAR

Understanding the member journey is a critical part of optimizing for member satisfaction, retention and growth. CO-OP partnered with Mastercard Advisors to analyze over 2,000 individual member journeys from 1,200 survey respondents in order to understand how members interact with their credit union, what they value and what they don't.

Join us for this live webinar where we will discuss the results of the research and how you can leverage it at your credit union to drive a more positive member experience.

What you’ll learn:

  • The impact a positive journey has on member trust, loyalty and future intent to do business with you
  • Which member journeys go well—and which do not
  • The biggest causes of anxiety, and how to fix them
  • What you can do to most effectively improve satisfaction

Mapping the Member Journey

DETAILS

Live Webinar: Mapping the Member Journey

Date: Tuesday, October 23, 2018

Time: 11:00 a.m. PT / 2:00 p.m. ET

Duration: 60 minutes

REGISTER NOW

MEET YOUR HOSTS

How to Use Credit Union Member Experiences to Drive Growth and Retention

How to Use Credit Union Member Experiences to Drive Growth and Retention

Understanding the member journey is a critical part of optimizing for member satisfaction, retention and growth. CO-OP partnered with Mastercard Advisors to analyze over 2,000 individual member journeys from 1,200 survey respondents in order to understand how members interact with their credit union, what they value and what they don't.

Join us for this live webinar where we will discuss the results of the research and how you can leverage it at your credit union to drive a more positive member experience.

What you’ll learn:

  • The impact a positive journey has on member trust, loyalty and future intent to do business with you
  • Which member journeys go well—and which do not
  • The biggest causes of anxiety, and how to fix them
  • What you can do to most effectively improve satisfaction

MEET YOUR HOSTS

Tim Sharman

Principal

Mastercard Advisors

Louise Johnson

Director, Client Experience

CO-OP Financial Services

Anne O’Connor

Senior Management Consultant

Mastercard Advisors

Senior Management Consultant

Mastercard Advisors

Anne O’Connor

Tim Sharman

Principal

Mastercard Advisors

Louise Johnson

Director, Client Experience

CO-OP Financial Services

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